We are introducing a simplified and secure way to report your child’s absence from school.
From Monday 17th November 2025, please call 0116 264 2300 and, when you reach the voicemail, leave the following details:
- Your child’s full name and tutor group
- The reason for their absence, and symptoms if ill.
- The duration of the school they will miss that day (e.g. they will miss Period 1 and 2, or will be in at 10:30am, or will be absent for the whole day)
Important things to note:
- Absences must be reported each day your child is absent.
- Please call before 8:00am on the day of absence.
- Please call from a number we hold on our system for you. The best way to check the contact details we hold for you is by logging into the Arbor app and under the burger menu (3-line menu) look in Profile – please update any out-of-date telephone or mobile numbers.
- This is the ONLY accepted method of reporting absence. Emails, SMS, Arbor messages, or any other form of communication will not be accepted and will be ignored.
Thank you for your cooperation in helping us maintain accurate attendance records.