Dear Parents/Carers,
Thank you very much to all those parents who alerted us to issue with Show My Homework over the course of the last 24 hours. We appreciate your support in making sure that homework is completed.
Please see below the apology and explanation from Show My Homework for the lack of availability of their service on Monday and Tuesday. As you can see we are now assured that full service is available, and steps have been taken to ensure it doesn't happen again.
Please note, that whilst Show My Homework have introduced a 'messaging' feature, it is not something we use. If you wish to contact a member of staff please follow the guidance in the Parent Handbook.
Many thanks for your continued support,
Mrs A. Rashleigh
Head of Turing House and Show My Homework Coordinator
13th September, 2017
Show My Homework Outage An explanation of the Monday 11th and Tuesday 12th loss of service.
We (Team Satchel) are very sorry for the loss of service on Show My Homework which you will have experienced on the evenings of Monday 11th and Tuesday 12th September. We wanted to provide you with an overview into what has happened as well as the steps we have taken to rectify this, and importantly, prevent it from happening again.
We planned for an increase in traffic to our website during the busy back to school period based on what happened last September, and our increased number of customers. Unfortunately, the traffic we saw earlier this week was higher than expected, which meant that we had to put a fix in place to increase our capacity.
We want to reassure you that this is not our normal level of service. We pride ourselves on providing you and your children with access to their homework 24/7 which was not the case earlier this week.
Our Engineering Team are working to improve this moving forward so we can continue to provide our customers with a robust service.
We can only apologise for the stress that we undoubtedly will have caused you and your child this week. We have informed schools about the outage and a full description into the steps we have taken to fix this too. so they are aware that if your child was unable to access their homework, it was because of this issue.
Thank you for your ongoing support. If there's anything else you need, please don't hesitate to let us know.
Kind regards,Constantina Sideri Head of Customer Support
Danni O'Mahoney Head of Account Management
Satchel 4 Cam Road. Stratford. London. E15 2SN. United Kingdom 020 7197 9550